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It's no secret that the members of deviantART are an opinionated bunch! For good or ill, there is always plenty to say about art that speaks to them. This is great, yet amidst those opinions you're bound to get reactions that are nothing more than word pollution or troll bait. How many of you have logged into deviantART and been faced with this problem?

Trollcomment by kozispoon


We've all seen it, been a victim of it, or at least heard about it: Folk out in the digital world living for nothing more than the joy of ruffling peoples' feathers. Well not to worry dear reader, because I've compiled a survivor's guide on how to slay the beast of text pollution: le trolls!

:bulletred: Identify The Problem!
Being the level-headed fantastical artist that you are, when it comes to outrageous claims and aggravating comments regarding your work it seems like common sense for you to set the record straight and reply to these virtual text hoodlums. I mean why not? You poured your blood, sweat, and tears into that work, submitted it for feedback and now you've got some sourpuss raining on your parade. What's a tortured artist to do? Why, feed the trolls, of course! But alas, you must learn: DON'T DO IT! I know it may be tempting to react, but then you're playing directly into their hands. Trolls thrive on acknowledgement and live to make you rage quit!

The most important thing you can ever do when you realize you've encountered a troll is to just stop. It's a complex solution, I know. But seriously, that means stop talking to them. Stop all communications, put away that awesome comeback you were ready to fling at them and simply induct them into the harrowing hall of "Members Who No Longer Exist".

:bulletred: Block The Problem!
The blocking tool. Know it and love it (help.deviantart.com/96/). This handy dandy doohickey is the next step in making unwanted behavior on your page come to a screeching halt. Once a member is blocked, the user which you have listed won't be able to comment on your main page, journals, deviations, personal shoutbox (if subscriber) and personal forums (if subscriber) and will be unable to send any Notes to you. That's pretty dang efficient if you ask me! The blocking tool is very polite in that when you activate this method of mayhem it won't do anything obnoxious like, say, send the offending member a witty notice saying, 'You've been blocked, jerk!'. It simply happens. Whether or not the harassing member finds out is now their problem.

The block tool. It lets you keep it classy. 8-)
Blocked by kozispoon

Let's be honest here, using the block tool should be the first step taken in most, if not all, cases of harassment. Too often members get a mean comment in their message center and run to the HelpDesk issuing reports of harassment. The solution we CEA members often give you first is to use the blocking tool. Frankly, it is simply the most efficient way to deal with trolling behavior. But hey, don't get upset that we aren't grinding these people into the ground with a ban hammer at the first sign of unpleasant behavior. More often than not when it comes to cases like this, using the tools provided to you totally does the trick and it helps make deviantART a more enjoyable experience for you!

But now that you've blocked your troll, what to do with the harassment that they've already posted? How does one deal with all those unsightly blemishes on a deviation, or worse yet, your profile? Fear not my fearless readers, this is where the comment hiding tool comes in! What? A comment hiding tool, you say? Well, dear reader, I do say so indeed. The option to hide a comment is located at the top right corner of the members comment (the pencil icon) via a dropdown menu. Yep, it's the perfect way to trim away the ugliness and keep your profile page looking fine!

Remember if you block someone, or if someone blocks you, that's it, show's over, that's all she wrote. This is critical, so pay attention: Regardless of how justified or well meaning your intentions may be, doing anything to get around that block is harassment, no ifs, ands, or buts! I cannot tell you how many reports I get of members who block someone, but are so peeved at what they said, they make a whole new account in order to give that troll a piece of their mind.

Hup by kozispoon
Iknowitsyou by kozispoon
Please note that if you do this, the member you are contacting can write into the HelpDesk and report this behavior which can lead to your account being suspended or even worse, banned. So don't do it!

:bulletred: Problem is Ignored like WHOA!
So you've blocked your troll, and you've hidden their comments. What now? Well, break out the Cristal and start the party, because hopefully that's that. You simply move on with your internet life. Enjoy deviantART as it was intended to be enjoyed you little scamp! Do keep in mind that your peace relies on you following through and not engaging in any activity that would encourage further harassment. That means you don't write journals about your troll, do not submit deviations mocking them, and most importantly, do not get into public conversations high-fiving your friends over how dumb that troll was. It's a big no-no to encourage your friends to go harass this troll in your stead. Not only does this stir up unneeded drama, it also just shows trolls that they did get under your skin, so much so that you had to try and get back at them because you are so upset. This behavior is called "feeding the troll" and is bad business because it destroys all your previous efforts to solve the problem. It's like feeding a Gremlin after midnight. You just don't do it.

Remember, trolling and harassment needs attention to work. It needs to be acknowledged for it to grow and thrive, so tap into that inner Fonzie and be cool! The chill you exude will usually freeze any unwanted behavior. Everyone knows that harassing someone who doesn't pay any attention to them is just no fun.

:bulletred: ...But What if it Doesn't Stop?
Now sometimes, despite your best efforts, there are just some people who can't let it go and will not give up being complete butt-munches. You've done your good deed, you've blocked them, you haven't spoken to (or about) them, and you've swaggered on to bigger and better things. Sadly, in spite of your goodwill, le troll has now begun employing whatever methods they can in order to get around your block. Lucky for you, this type of behavior has a helpful knack of being against the rules!

If you have blocked someone, hidden all their comments and made no efforts to talk to or about them but they are still finding ways to communicate with you on dA, then it is time to
contact deviantART staff for help. You can file a handy dandy HelpDesk ticket and include as much information you can. How long this situation has been going on? What kind of comments did they leave on your profile? How long have they been blocked for and so on. We realize dealing with this sort of thing can be really stressful and we understand if you get frustrated, but remember to stay calm! The more you stay calm and stick to the facts in your report, the faster we can get to the root of the problem and snuff it out.

So there you have it. The survival guide to dealing with harassment.  Those deviants that help themselves first before anything else are not
only smart, but helping the community out, especially CEA staff. Cases
of harassment that are handled using dA's handy dandy tools and features
is a great way to cut down on tickets within our HelpDesk and allows us
to focus our attentions on more severe cases, such as that escalated
harassment issue. In many ways these tips are easy and commonly known, but as with any emotionally driven issue, doing what I've suggested can be tough. Words and online behavior CAN be hurtful and offensive at times and more often than not we don't have control over how we'll react to such things, but you do have control over yourself. Get up from the computer, take a moment if you need it so that when you come back you can STOP, BLOCK and ROCK!


Thanks a bunch for reading! This is kozispoon, signing off.
Add a Comment:
 
:iconmetalik23:
METALIK23 Featured By Owner Jan 31, 2015  Student General Artist
This is extremely helpful, but thankfully i haven't ran into no trolls and no harassers. I'd like to thank you Ms. Kozi, you and the staff at DA headquarters for keeping the small bit of DA i call my page troll free and full of good vibes by keeping the bad guys away.
Reply
:iconbloodniss:
Bloodniss Featured By Owner Dec 28, 2014  Hobbyist Artist
How long can there blocked ? And can you pls ban NezuNey from Deviantart she stalks me on My Profile on Facebook tells lies about me and she have many outher users there stress me and i really hate it
Reply
:iconkozispoon:
kozispoon Featured By Owner Jan 6, 2015  Student General Artist
Once you block a member, they remain blocked until you remove them from your block listing.

As for your dilemma, please note deviantART staff are in no way associated with facebook moderation, thus will not be able to assist you. I'd suggest contacting facebooks admins as they'll better help you with your problem. :nod:
Reply
:iconbloodniss:
Bloodniss Featured By Owner Jan 9, 2015  Hobbyist Artist
Ok
Reply
:iconfemme-with-arrows:
Femme-with-Arrows Featured By Owner Dec 26, 2014  Student Digital Artist
I have a new problem about the girl. She harassed on me, however.. She would tell lies to others that I've been bullied her. And I've block her all of her accounts. She has many of them.
Reply
:iconpurplekatz93:
purplekatz93 Featured By Owner Aug 28, 2014  Hobbyist General Artist
I have a question.

Okay you block/report someone for harassing you, but what if they turn the blame on you saying you were the one harassing them when you clearly weren't.

So you're the one who gets in trouble, and not them.

Does that make sense?
Reply
:iconkozispoon:
kozispoon Featured By Owner Aug 28, 2014  Student General Artist
Kiiinda? ^^;

Our systems are designed to filter out inaccurate, incorrect or falsified reports so unless the person being reported has actually done something wrong there is no reason to be concerned that administrative action will be taken on your account. Even on the off-chance something does happen, you can always file an appeal an explain the situation.
Reply
:iconpurplekatz93:
purplekatz93 Featured By Owner Aug 28, 2014  Hobbyist General Artist
It just that my friend is having problem with this guy giving her grief and it's really upsetting her.

They're being really rude to her, and they just aren't stopping.

And I want to stand up for her, but I also don't want to be caught in the middle.
Reply
:iconkozispoon:
kozispoon Featured By Owner Aug 28, 2014  Student General Artist
The best thing you can do is have your friend write into the HelpDesk. Link her to this comment! :nod:

FAQ #238: How do I report people for abuse, harassment, or another issue I think is a problem?
Reply
:iconcompassroses:
CompassRoses Featured By Owner Dec 20, 2014   General Artist
This situation sounds similar to something I've been in for a while. I managed to get one of the individuals involved banned for making a hate stamp against me, but the rest have been able to do whatever they please because their slander is restricted to the comments. To this day they've gone through all my polls asking individuals to report art thieves and have gone to the their da in question and told them about what a huge bully I am. It may sound petty, but they've been using these people to spread the word about me...
Reply
:iconpurplekatz93:
purplekatz93 Featured By Owner Aug 28, 2014  Hobbyist General Artist
Thank you, I will.
Reply
:icondestinydannyphantom3:
DestinyDannyPhantom3 Featured By Owner Aug 3, 2014  Student General Artist
How do you become a volunteer for DA? I want to do that, but I don't have enough money to do that and do volunteers get life time premium membership,  too? is there a cheaper way to become a volunteer, and get lifetime premium membership without using credit cards,  and money? I'm curious......
Reply
:iconkozispoon:
kozispoon Featured By Owner Aug 4, 2014  Student General Artist
Reply
:icondestinydannyphantom3:
DestinyDannyPhantom3 Featured By Owner Aug 4, 2014  Student General Artist
Thx :)
Reply
:iconlakword:
Lakword Featured By Owner Jul 16, 2014  Hobbyist Digital Artist
My problem is that my friend cyber bully is tracking him everytime with his friends and makes videos and journals to make people attack him. moving and ignoring dosnt work really in this case when no matter what new account my friend makes he gets attacked by waves of trolls sended by bully who somehow is able to track him. I tried to report him to Da staff but admin totaly ignored problem. I had all evidance required. COmments, journals, videos, pictures. Admin did not even bothered to read any of those telling me I need to give direct link to a comment... I did show everything that person did. It wasnt screen shot. It was direct link to all those comments and journals and still nothing... Is there really no DA member who can really help? Im fighting this problem for half year now. My friend almost made a suaside because of it
Reply
:iconkozispoon:
kozispoon Featured By Owner Jul 16, 2014  Student General Artist
I've reviewed your ticket and see that you in fact did not provide any information and did not provide links to the problem at hand. If this is a problem affecting your friend directly, please have your friend contact the HelpDesk and we'll be happy to help him.
Reply
:iconlakword:
Lakword Featured By Owner Jul 16, 2014  Hobbyist Digital Artist
I DID O_O

I still got copy of the things I did send to the desk and e-mail. Evidance are not even removed. And my friend did report problem many times as well Is it ok if I send links to you on PM here?
Reply
:iconkozispoon:
kozispoon Featured By Owner Jul 16, 2014  Student General Artist
Staffs private notes are not the place to send reports. If you're friend has already sent in a ticket regarding this issue, then this issue will be taken care of :nod:
Reply
:iconlakword:
Lakword Featured By Owner Jul 16, 2014  Hobbyist Digital Artist
Its really taking forever then, but ok... I guess since many people did report this guy sooner or later someone will take care of him especially since that guy dont even bothers to remove his hate journals and comments. Thank you for fast anwser and hopefully I wont have to contact anyone from staff with those kind of problems ever again :D Cheers!
Reply
:iconnin-droid:
NIN-DROID Featured By Owner Edited Jul 2, 2014  Student Filmographer
Well, blocked me is :iconkicsterash:, :iconkiki-kit:, :iconkimberlysuedebalts:, :iconclaualphapainter-95: and the groups :iconpnf-the-seer: and :iconpnf-highschool:

I'll thing what blocking it is bad.Shrug 
Reply
:iconkozispoon:
kozispoon Featured By Owner Jul 2, 2014  Student General Artist
Members can block anyone for any reason regardless of whether or not the recipients like it. I think instead of thinking its bad, I'd move on. :nod:
Reply
:iconnin-droid:
NIN-DROID Featured By Owner Jul 3, 2014  Student Filmographer
Yeah, i'll want frogive they and they're unblocking me. Don,t worry, boss i'm good, trust me, that's is good!
Reply
:iconchiminix:
Chiminix Featured By Owner Apr 20, 2014  Student Traditional Artist
I'm definitely guilty of being part of the opinionated bunch, but I love this advice.
Reply
:iconyukuii:
Yukuii Featured By Owner Jan 13, 2014   Digital Artist
Is there any possibility to block the entire gallery, for the person that has been blocked not see the content?
Reply
:iconkozispoon:
kozispoon Featured By Owner Jan 13, 2014  Student General Artist
While the blocking tool ensures a member of the community cannot comment on your gallery and/or content please remember deviantART is a public website. A person you have blocked needs to only log out in order to continue viewing content submitted to the dA website (provided its not marked mature).
Reply
:iconyukuii:
Yukuii Featured By Owner Jan 13, 2014   Digital Artist
I see , I would like to ask a question,I can be volunteer ? I am an active member , I can help the people Spanish speaking
Reply
:iconkozispoon:
kozispoon Featured By Owner Jan 13, 2014  Student General Artist
Ah de verdad? Que bueno! Definitivamente necesitamos más gente que hablan español. No puedo ser la única!

FAQ #85: Can I be a volunteer on deviantART?
Reply
:iconyukuii:
Yukuii Featured By Owner Jan 13, 2014   Digital Artist
Ah gracias :3 yo rellene hace un mes la solicitud y hablé con moombeam pero no he recibido noticias :(
Reply
:iconlouiseugeniojr:
LouisEugenioJR Featured By Owner Sep 24, 2013  Hobbyist Traditional Artist
Thank you very much for the advice.  Now I can keep my profile page safe from unwanted behavior.
Reply
:iconyumemedley:
YumeMedley Featured By Owner Jul 19, 2013  Hobbyist
For most trolls, I go to the block, but recently came across someone whose account seems to exist solely to insult amateur members on dA.  If I block, that will probably end the problem for me, but can I still report to end further acts of harassment on others users or just leave it at that?  Any help would be appreciated. 
Reply
:iconilantiis:
iLantiis Featured By Owner Jul 23, 2013  Hobbyist Digital Artist
You really can't report harassment for someone else. However, I see the same things as you from time to time and do file abuse reports on accounts like the one you mention. If you visit their activity (username . deviantart . com / activity), you check on what they are really doing online and make a report on their anti-community behavior. If that is really all they are doing, the staff will remove them from the community. Just make sure you DO NOT approach them or communicate with them. Doing the right thing and doing the troll thing are two completely different things. And don't abuse this type of reporting - if it gets abused, the help desk may end up disregarding these types of reports so be sure the user you are reporting really is just being a troll by thoroughly checking their activity, journals, and gallery.
Reply
:iconyumemedley:
YumeMedley Featured By Owner Jul 23, 2013  Hobbyist
Thank you!  That was very helpful. 
Reply
:iconmakrokosmik:
makrokosmik Featured By Owner Jun 27, 2013  Hobbyist Digital Artist
Wonderful, really helpful for a new deviant like me :)
Reply
:iconphoenixdestruction:
PhoenixDestruction Featured By Owner May 30, 2013
A really insightful blog, thank you for sharing this with us. :)
Reply
:iconaorikitsune:
AoriKitsune Featured By Owner May 24, 2013
This is happening to me now, they've copied and altered my work in very vulgar manners and it's been three different accounts so far. I don't know what to do about it. I took down a journal about what was happening it wasn't encouraging anything just to alert my friends my work had been a victim of thief.
Reply
:iconkozispoon:
kozispoon Featured By Owner May 24, 2013  Student General Artist
I see you've filed a ticket regarding this and you are currently being helped by a member of staff. Here's hoping it all reaches a satisfactory resolution!
Reply
:iconsm0ts:
SM0TS Featured By Owner May 17, 2013  Hobbyist Digital Artist
Thank you so much...
Reply
:iconkozispoon:
kozispoon Featured By Owner May 24, 2013  Student General Artist
You're welcome so much!
Reply
:iconnightwish161:
Nightwish161 Featured By Owner Apr 20, 2013
Awseome job! Agreed with it all!
Reply
:iconnicoflare:
nicoflare Featured By Owner Apr 20, 2013  Hobbyist Artist
thank you so much
Reply
:iconpikachu-28:
Pikachu-28 Featured By Owner Apr 17, 2013
This has happened to me and i basically did what you said i blocked them and deleted the notes.
Reply
:iconfrillyfins:
frillyfins Featured By Owner Nov 13, 2012  Student General Artist
Awesome, this is a very useful guide for someone who's new to dA! I think this guide makes plenty of important points. :D
Reply
:iconrockdaisy:
rockdaisy Featured By Owner Sep 12, 2012  Hobbyist Digital Artist
thank you for this! I just experienced my first one after being on here for yrs. I blocked the guy and hid his comment cause I found it a bit rude. And then he sends me a note from another account to further harass me and call me immature and crap and I told him to leave me alone or I will report him and he continued so I blocked that one and sent the report in. I just hope that the helpdesk can see the notes he sent me.
Reply
:icondestroyerase:
DestroyErase Featured By Owner Aug 29, 2012  Professional Artist
One of the fundamentals of trolling is the principle of "you block=you lose". By taking the initiative to acknowledge that a particular user has perturbed you enough to feel you have to block them could in itself be enough incentive to continue to harass you. By blocking another user you are indirectly falling for the bait. Whether or not the person will call it a day and be content with the fact that they upset you is completely dependable on the individual.

For myself, once I'm blocked I consider it the end of the discussion. I don't feel it is necessary to continue any sort of confrontation with another user as they have made it clear they do not want to engage any further. For others who cannot see as clearly, the act of blocking them may entice them to continue pushing buttons and taking risks. Whether by making mule accounts or convincing their friends to join in the melee, there are some people who are just so unwilling to compromise that blocking is the worst thing you could do for yourself.

Instead of indirectly falling for the bait through using the block function, I've found the best way to cease harassment is by not acknowledging it at all. Don't block, don't flag, don't report as spam, don't comment back; do nothing. If you do not acknowledge that the bait is there to take, then the fun in trolling becomes nil. It takes at least two people to troll someone on the internet; the troll and the sucker. If the sucker is aloof to the bait, then a discussion to enrage them does not happen. There is no opportunity to harass someone if they don't fall for it.

Even those demented ones who would be hell bent on ruining you for blocking them would be unable to fully manipulate the situation if the bait isn't taken. The initial heat of laying down something blasphemous or offensive is only temporary, and if nobody is there to pick up the conversation then there is nothing to be reaped. The most you would get in terms of harassment is a temporary flow of nasty remarks followed by their absence; without being able to confirm they have caught your attention people become bored and stop.

A fruitless endeavor is not worth seeing through. If there is no sign of butthurt, no acknowledgement that a troll has upset you, then the situation will resolve itself.
Reply
:iconusererror41:
usererror41 Featured By Owner Apr 17, 2013
I take a different position toward trolls. I relish the challenge to sharpen my wit on their hides. Troll fighting is a serious sport for a wordsmith like me, and as long as they leave my friends alone I'm happy to battle trolls on their own ground. Humiliating them is my goal, so when a troll baits me, I bait back.

So far trolls haven't attacked me on DA, though there was one who was being rude to several others, and particularly vulgar to one person, so I decided to throw down the gauntlet. It was disappointing. I suspect he realized my intention and so I was ignored.

I guess that makes me a reverse troll...I only troll the trolls.
Reply
:icondestroyerase:
DestroyErase Featured By Owner Apr 17, 2013  Professional Artist
You haven't encountered many good rusemen then, if you think you are trolling trolls.

Trolling is a art which has been bastardized and manipulated into a sort-of synonym for flaming someone on the internet. Simply flaming someone requires no critical thought, and the bait is crude and inflammatory. If you're arguing with someone who knows what they are doing, you won't realize you're taking the fuckin' piss from them until you've already been coaxed into their snafu.
Reply
:iconusererror41:
usererror41 Featured By Owner Apr 18, 2013
True, but I already knew that. I suppose I should use a different term for the lesser variety, but what should I call them? Everyone seems to refer to these inferior specimens as trolls, which is actually more credit than they deserve.

True that, but the true masters of the art are hard to find these days. I relish the opportunity to try my wit against one, though I have yet to discover one worthy of the title.

The same goes for internet scam artists. The lesser variety shame the name these days, and aren't even worth the time it takes to troll them. I occasionally get bored enough to respond to one, but only insofar as to get past the bots they use and reach a real person, then promptly get their temporary email address reported. Their incompetence takes the fun out of it.
Reply
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